HINDVED EDUCATION AND LABS LLP
Integrated Preventive Wellness & Digital Health Ecosystem

1. Overview

Refund and cancellation conditions vary by program, and by the specific plan or offer under which you enrolled. The conditions communicated on the applicable enrollment, checkout, or payment page at the time of your purchase govern that specific purchase. Where this Policy and a program-specific condition disclosed at purchase differ, the condition disclosed at the time of purchase shall apply.

2. General Principle

Because Hindved programs are educational and wellness services — often involving immediate access to curriculum, live sessions, recordings, or practitioner time — refunds are considered more restrictively than for physical goods. Please review program validity, curriculum, and delivery format carefully before enrolling.

3. Supplement Mastery School — Refund Terms

Where Supplement Mastery School by Vikas Sharma is purchased under Hindved's standard plan:

• A refund request may be considered if raised within 7 days from the date of enrollment;
• The maximum refund amount is limited to 50% of the applicable course fee;
• Refunds are subject to the specific conditions communicated at the time of that enrollment.

Where Supplement Mastery School is purchased through a discounted, promotional, special-offer, or specifically marked non-refundable plan, the payment is non-refundable, provided this condition was disclosed at the time of purchase.

4. Twinkle Club, Anti-Procrastination & Other Programs

Twinkle Club, Anti-Procrastination programs, workshops, memberships, software subscriptions, corporate/institutional engagements, and other Hindved programs may each carry their own refund conditions, disclosed on the applicable enrollment or payment page at the time of purchase. Where no specific refund window is disclosed for a program, that program should be treated as non-refundable once enrollment is confirmed, unless Hindved agrees otherwise in writing.

5. Non-Refundable Circumstances

A refund or extension will not ordinarily be provided merely because a participant:

• Missed live classes or sessions;
• Was personally unavailable during the program's validity period;
• Did not watch recordings or access provided material;
• Did not complete assignments or assessments;
• Did not use the membership or course access; or
• Simply changed their mind after the applicable refund window has passed.

Reasonable, scheduled changes to curriculum, trainers, session timing, or delivery platform (see our Terms & Conditions, Section 6) do not, by themselves, entitle a participant to a refund.

6. EMI / Installment Cancellations

Where Hindved permits payment via EMI or installments, and this is disclosed as part of your enrollment terms:

• EMI payment plans are non-cancellable once agreed;
• Amounts already paid through EMI are non-refundable;
• Certain recordings, certificates, or full program access may be withheld until the agreed payment schedule is completed;
• Failure to complete the agreed schedule may result in suspension of course access, without entitlement to a refund of amounts already paid.

7. Payment Failure & Duplicate Payment

If an amount is debited from your account but the transaction shows as unsuccessful, failed, or pending on our platform, please contact us with your transaction details (date, amount, payment method, and transaction/UPI reference ID).

Resolution timelines may depend on Razorpay, your bank, UPI provider, or card network, and are outside Hindved's direct control. Where a duplicate payment for the same enrollment is verified, the duplicate amount will be refunded after verification.

8. Refund Processing Timeline

Where a refund is approved under this Policy, it will typically be processed to the original payment method within 7–10 business days of approval. Actual credit to your account may take additional time depending on your bank or payment provider's own processing timelines, which are outside Hindved's control.

9. How to Request a Refund

To request a refund, contact our support team with:

• Your full name and registered email/phone used at enrollment;
• Program name and date of enrollment;
• Transaction ID / payment reference; and
• Reason for the refund request.

See Section 11 below for contact details. We will review your request against the applicable program's refund conditions and respond within a reasonable time.

10. Changes to This Policy

Hindved may revise this Refund & Cancellation Policy from time to time to reflect changes in our programs, payment systems, or applicable law. The latest version will be published on our website with an updated revision date. The policy in effect at the time of your enrollment governs that specific purchase.

11. Contact & Grievance Details

For refund, cancellation, or payment-related queries:

HINDVED EDUCATION AND LABS LLP

Website: [Official Hindved Website]
Support Email: [Official Email Address]
Contact Number: [Official Contact Number]
Registered Office: [Registered Office Address]

Grievance Officer: [Name]
Grievance Email: [Email Address]

© HINDVED EDUCATION AND LABS LLP — Integrated Preventive Wellness & Digital Health Ecosystem